Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kahglobal2329@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kahglobal2329@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kahglobal2329@gmail.com.

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kahglobal2329@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kahglobal2329@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At DroveRex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

Be unused, undamaged, and in original condition
Be returned in original packaging with all accessories (if applicable)
Have a valid proof of purchase (order ID, receipt, or email confirmation)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] from the date of delivery.

Any return requests made after this period may not be accepted.

3. Refund Process & Timing

Once we receive and inspect your returned item:

You will be notified about the approval or rejection of your refund
If approved, your refund will be processed within [REFUND PROCESSING TIME - 2to3 days]
The amount will be credited back to your original payment method

Please note:
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchange Policy

We offer exchanges in the following cases:

Wrong product delivered
Product received is defective or damaged

If you wish to exchange an item, please contact us at [kahglobal2329@gmail.com] with:

Your order ID
Issue description
Photo/video proof

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Contact us within [7 DAYS] of delivery
Provide clear images or videos as proof

After verification, we will:

Offer a replacement or
Issue a full refund (as per your preference)

6. Non-Returnable Items

The following items are not eligible for return:

Used or damaged items (not due to our fault)
Products without original packaging
Items marked as “Final Sale” or “Non-returnable”
Personal use or hygiene-related products (if applicable)

7. Return Shipping Costs

If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
If the return is due to customer preference (change of mind), the customer may be responsible for return shipping charges

Shipping charges (if any) are non-refundable.

8. Cancellation Policy (Optional but Recommended)

Orders can be cancelled within a limited time after placing them.

Once the order is shipped, cancellation may not be possible.

9. Contact Us

For any return, refund, or exchange-related queries, please contact us:

Brand Name: DroveRex
Email: kahglobal2329@gmail.com