Refund policy

At DroveRex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be unused, undamaged, and in original condition
  • Be returned in original packaging with all accessories (if applicable)
  • Have a valid proof of purchase (order ID, receipt, or email confirmation)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] from the date of delivery.

Any return requests made after this period may not be accepted.

3. Refund Process & Timing

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund
  • If approved, your refund will be processed within [REFUND PROCESSING TIME - 2to3 days]
  • The amount will be credited back to your original payment method

Please note:
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchange Policy

We offer exchanges in the following cases:

  • Wrong product delivered
  • Product received is defective or damaged

If you wish to exchange an item, please contact us at [kahglobal2329@gmail.com] with:

  • Your order ID
  • Issue description
  • Photo/video proof

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [7 DAYS] of delivery
  • Provide clear images or videos as proof

After verification, we will:

  • Offer a replacement or
  • Issue a full refund (as per your preference)

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Products without original packaging
  • Items marked as “Final Sale” or “Non-returnable”
  • Personal use or hygiene-related products (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
  • If the return is due to customer preference (change of mind), the customer may be responsible for return shipping charges

Shipping charges (if any) are non-refundable.

8. Cancellation Policy (Optional but Recommended)

Orders can be cancelled within a limited time after placing them.

Once the order is shipped, cancellation may not be possible.

9. Contact Us

For any return, refund, or exchange-related queries, please contact us:

Brand Name: DroveRex
Email: kahglobal2329@gmail.com