Shipping policy
At [DroveRex], we aim to deliver your orders quickly, safely, and efficiently.
1. Shipping Methods
We offer the following shipping options:
- Standard Shipping
- Express Shipping (if available at checkout)
- Cash on Delivery (COD) (if applicable)
Shipping options may vary depending on your location.
2. Order Processing Time
- All orders are processed within 1-2 Business Days
- Orders are processed on business days only (excluding Sundays and public holidays)
- Once your order is processed, it will be dispatched for delivery
3. Delivery Timeframes
Estimated delivery times after dispatch:
- Metro Cities: [2-4 BUSINESS DAYS]
- Non-Metro Cities & Towns: [4-7 BUSINESS DAYS]
- Remote Areas: [2-4 BUSINESS DAYS]
Please note that delivery timelines are estimates and may vary due to external factors.
4. Shipping Costs
- Shipping charges are calculated at checkout based on your location and selected shipping method
- Standard shipping cost: Free Shipping on all orders
- Free shipping may be available on select orders or promotions
5. Tracking Information
- Once your order is shipped, you will receive a tracking link via email/SMS
- You can track your order in real-time using the provided tracking details
If you do not receive tracking information, please contact us at [kahglobal2329@gmail.com]
6. Delivery Issues & Delays
While we strive for timely delivery, delays may occur due to:
- High order volumes
- Courier service disruptions
- Weather conditions or natural events
- Incorrect or incomplete shipping address
In such cases, we will do our best to keep you informed.
7. Failed Delivery Attempts
- If delivery fails due to incorrect address or unavailability of the customer, the courier may attempt re-delivery
- Additional shipping charges may apply in such cases
8. International Shipping (If Applicable)
- We may offer international shipping to selected countries
- Delivery timeframes vary based on destination
- Customers are responsible for any customs duties, taxes, or import charges applicable in their country
9. Lost or Stolen Packages
- We are not liable for packages marked as “Delivered” by the courier
- If you believe your package is lost, please contact us and we will assist you in resolving the issue with the courier partner
10. Contact Us
For any shipping-related queries or concerns, feel free to contact us:
Brand Name: [DroveRex]
Email: [kahglobal2329@gmail.com]